FAQ

All the important information about your stay in the Wipptal.


Arrival/Departure
Your room is available from 14:00 on the day of arrival. On the day of departure, we ask our guests to vacate the room by 11:00 am.

Deposit
Summer € 30,- per person
Winter between € 50,- and € 100,- per person

Car
Free use of one underground parking space per room.

Booking conditions
We are happy to grant a 2 % discount for expenses paid bank transfers (only possible with IBAN/BIC) of the total booking amount until 7 days before arrival.

Guest card - discounts for summer & winter
Your will receive the guest card upon arrival at your accommodation, which includes free activity programmes and reductions in the region:

  • free use of all public transport and hiking & ski buses
  • free use of all cross-country ski slopes
  • Reductions for the participation for the Tourist board guest programme
  • Rental of snowshoes, hiking poles and snowlines
  • Reduced entry to various attractions such as the Bergisel ski jump, Schwaz silver mine, Hall castle mint etc.
  • Discounts on e-bike rental, Entry to basecamp Matrei, guided ski tours, bike training and much more.

Pets
Pets are allowed on request.

Bank details
Raiffeisenbank Wipptal, BLZ 36.329
IBAN AT48 3632 9000 0002 0933
SWIFT-Code RZTIAT22329, UID Nr.: ATU43951103

Travel Insurance
We recommend to take out a travel insurance

Cancellation Policy
Book carefree: Safe Holidays with our special cancellation conditions

If your arrival on your booked date is not possible due to current travel warnings, entry regulations for Tyrol or border closures for Austria, you can cancel or rebook your booking free of charge. The same applies if you are infected with Covid-19 (presentation of positive test results) or have to be quarantined (presentation of a certificate).

For any other cancellations the following fees will aply:
Free cancellation until 30 days before arrival
Up to 1 week before arrival 70% of the total bookin amount
From 1 week before arrival or early departure 90% of the total booking amount

Terms of contract
The Austrian Hotel Contract Conditions apply.

Wifi
Free wifi in all public areas and the hotel rooms

Payment method
We accept cash, depitcard, VISA & Mastercard

Rooms
We offer allergy-friendly room furnishings on request. Our hotel also has rooms suitable for disabled guests.

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